Case Study - Managing Van Operations


Carillion is a facilities management company which, through its construction services business, builds schools, hospitals and roads, supports the rail network, and manages infrastructure. It has a fleet of 2,500 LCVs, used by between 3,000 and 4,000 drivers whose core skills are in other disciplines such as construction or civil engineering.

Carillion's 'One Road to Safety' initiative is about instilling an understanding of fleet-related risk mitigation throughout the business. This has involved several policies, including an in-house driver compliance course – explaining statutory responsibilities to drivers – and a new nationwide team of fleet administrators.

This new compliance team has taken the Van Excellence Managing Van Operations training, which educates them about the company's legal responsibilities in terms of fleet. Their role is to record and report infringements or suggestions for better practice.

"We have a varied approach to the fleet administrator role; it could be a dedicated person or, on some contracts, either gate staff or store managers who see the vehicles in operation during the course of their day. Many found the training and responsibility empowering and are really making the role their own," says Martin Saxton,
National Transport Manager. "They have given the fleet department a way of managing compliance at our hundreds of sites. They also manage action plans after audits."
Carillion worked with FTA to tailor the training to the company's specific needs and policies, even providing Carillion-specific notes. Now newcomers to the business do the generic course, until there are sufficient numbers for a Carillion-specific session. 

"If you have drivers who are not compliant, it is often because their managers do not understand compliance," says Saxton. "Our site audit scores are improving across the board now."


More information

Take a look at the Van Excellence Managing Van Operations training course

Have a look at how Van Excellence has helped other operators in other case studies